Remote Account management Jobs • Microsoft Office

The Director of Customer Retention is responsible for designing, executing, and optimizing NWN customer retention and renewal strategies across Managed Services. This role leads a team of renewal managers and specialists, ensuring retention targets and gross profit objectives are achieved. Driving strategic enterprise agreements, growth through upsell, cross-sell, and expansion opportunities.

As an Account Manager, you will build lasting client relationships, oversee client portfolios, and identify new sales opportunities to expand business; your role is essential to Stoneridge’s client-centric culture by ensuring client needs are met and their experience is consistently positive.